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Stay vigilant against scams surrounding COVID-19

As we take steps to protect ourselves from the novel coronavirus (COVID-19), it is also important to remain vigilant against scams such as:

  • Impersonation Scams Scammers may impersonate as government officials (e.g. the Ministry of Health) to request for financial information on the pretext of contact tracing. If you receive such calls and wish to verify the authenticity of the phone call, please call back the government agency hotline number (e.g. MOH General Hotline at 6325 9220).

  • Phishing emails or SMSes Cybercriminals may send phishing emails or SMSes to trick individuals into opening malicious attachments or clicking on suspicious links on the pretext of reading important information regarding the COVID-19 situation. Always refer to official government agency websites for the latest information on the situation.

  • Ecommerce Scams Scammers may cash in on the surge in demand for certain medical products (e.g. surgical masks, hand sanitisers) by promising delivery of the items. In some cases, the scammers may demand a further payment of custom duties or delivery charges after the first payment is made. Ultimately, the item was never received.

It is essential that you learn how to protect yourself.

  1. Do not disclose your One-Time Password (OTP) to anyone or provide OneToken authorisation without knowing the intended purpose, even if they claim to be government officials or police officers.

  2. Do not click on the weblinks in SMSes or emails as these may be phishing attempts. To access banking websites, always type out the URLs.

  3. Check the credibility of the merchant or seller by reading reviews of their services. If advance payments are required, use shopping platforms that provide arrangements to release payment to the seller only upon receipt of the item.

Stay vigilant and keep safe. Protect yourself using these safe banking tips and contact your bank immediately.

  • If you suspect fraudulent activity in your account, or account details being compromised.

  • You receive an SMS or email informing you that a funds transfer beneficiary has been added to your account or your funds transfer daily limit has been changed, and such changes were not initiated by you.


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